Refund policy

At Naturex Force, your satisfaction and safety are our top priorities. Due to the nature of our products, we maintain strict quality and hygiene standards to protect our customers.

Eligibility for Returns
We accept returns only under the following conditions:
• The product must be unopened, unused, and in its original sealed packaging.
• The return request must be submitted within 14 days of delivery.
• Products that have been opened, used, or tampered with are not eligible for return or refund for safety and hygiene reasons.

Non-Returnable Items
For health and safety reasons, we do not accept returns or refunds for:
• Opened or used products
• Products with damaged or missing seals
• Items returned without prior approval

Return Authorization Required
All returns must be approved in advance.
To request a return, please contact our support team at:
info@naturexforce.com

Once your request is approved, you will receive detailed return instructions, including the return address. Unauthorized returns will not be accepted.

Refund Process
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days.

Shipping Costs
Original shipping fees are non-refundable.
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue. We will promptly resolve the matter.

Final Sale & Pre-Order Items
All discounted, promotional, and pre-order items are considered final sale and are not eligible for cancellation or refund once the order has been processed.

By completing a purchase on NaturexForce.com, you agree to this Refund & Return Policy.