Refund policy
PRE-LAUNCH NOTICE
NatureX Force is not currently accepting orders, payments, or pre-orders. The return and refund terms below will apply only after sales officially open.
Last updated: August 30, 2026
Because our products are ingestible goods, returns are handled under strict safety and hygiene standards.
- RETURN ELIGIBILITY
A return request must be submitted within 14 days of delivery.
To qualify for a return, the product must be unopened, unused, untampered with, in its original sealed packaging, and accompanied by proof of purchase.
Opened or used products and products with a damaged or missing safety seal are not eligible for return unless required by applicable law.
- RETURN AUTHORIZATION
Contact info@naturexforce.com before returning any product.
If the return is approved, we will provide return instructions and the applicable return address.
Products returned without prior authorization may be refused.
- REFUND PROCESS
After an authorized return is received and inspected, we will notify you whether the refund has been approved or declined.
If approved, the refund will be issued to the original payment method. The time required for the refund to appear may vary depending on the bank or payment provider.
- SHIPPING COSTS
Original shipping charges are non-refundable unless required by law or unless the order was damaged, defective, or incorrect.
Return shipping costs are the customer’s responsibility unless NatureX Force confirms otherwise.
- DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.
Please provide your order number, clear photographs of the product, photographs of the packaging, a photograph of the shipping label, and a description of the issue.
We will review the claim and provide the appropriate resolution.
- FINAL-SALE AND PROMOTIONAL ITEMS
Products clearly identified as final sale before purchase are not eligible for return except where required by applicable law or when the product arrives damaged, defective, or incorrect.
- CANCELLATIONS
After sales officially open, cancellation requests must be submitted before fulfillment begins. We cannot guarantee cancellation after an order has entered processing or fulfillment.
CONTACT US
Email: info@naturexforce.com
Phone: +1 (917) 776-1027